1. Confirmation of Booking & Payment Procedure
Upon your appointment, a contract will be drawn and a deposit of 50% of total tour fare should be lodged with us immediately. The balance payment should be made not later than 30 days before departure.
2. Cancellation Charges
Passengers have the right at anytime to cancel their booking but if they do so, notice must be made in writing and the following cancellation charges will apply :
One month before tour departure date - 30% of tour fare + Air ticket
Between 4 – 14 days before departure - 60% of tour fare + Air ticket
Less than 3 days prior to departure date - 100% of tour fare + Air ticket
the passengers responsibility to ensure their travel documents and
necessary visas are in order. The Company will advise you on what
documentation is required.
guide, you must have an International Passport or other recognised
travel documents which should be valid for at least six months from
the date of departure from the last destination of your itinerary.
You must have necessary visas vaccinations and health certificates
as required by the various Government authorities of the countries
to be visited.
Company will wherever possible assist you to obtain the necessary
visas. Service charges and visa fees levied will be for passenger
Company cannot however guarantee the approval of your visa
any reason, your application for visa or necessary exit permit is
rejected, a full refund of all money paid will be made if the result
of the rejection is made known to the Company at least 30 days prior
to departure date. If less than 30 days notice is given, the
relevant cancellation charges as per Clause 2 above will
Company cannot be held responsible or liable for any expenses
reimbursement or refund of tour prices if any passenger is refused
entry by any country on the tour for whatever reasons, including
lack of necessary visas.
CANCELLATION OF TOUR BY COMPANY
Company reserves the right to cancel the tour due to insufficient
passengers or uncontrollable factors that do not allow the conduct
of a safe tour or the delivery of services as described in the
itinerary, including acts of God, wars, transportation or other
strikes, civil strive and orders from the Government of Singapore
and/or other countries.
Company will as far as possible try and notify you 14 days prior to
departure (in the case of cancellation due to insufficient numbers)
or as early as possible if cancellation is due to other
Company will recommend alternative tours preferably to the same
destination or other tours to you. Should you decide not to accept
the alternatives, all monies paid by you will be refunded in full by
event cancellation is due to insufficient passengers, or inability
to secure seats or accommodation, the Company will in addition to
refunding you the amount you have paid, pay an interest of 0.5% per
month or part thereof. This interest is calculated from the date you
make full or final payment until the date you are
shown are those current at the time of the publication of the
brochure or the Price List which form part of the brochure. It is
therefore subject to change due to increase in airfares, other
transport costs, hotel rates, exchange rates, government tax etc,
and therefore subject to change, with or without notice.
company reserves the right to increases prices accordingly without
surcharges will be collected if you have made full payment for your
tour except in the case of increases or introduction of government
taxes affecting your tour and not provided for.
Golf Courses as stated in itinerary is subject to changes and confirmation of the tee-off time.
We will try to request the desired tee-off time but as per normal practice, booking and confirmation can only be done two weeks before date of play. However, we will try to swap or replace golf courses accordingly, if the courses as mentioned in itinerary is not available.
REFUND OF UNUSED SERVICES
refunds or exchange can be made in respect of accommodation, meals,
sightseeing tours, transport or any other services which are
included in the tour fares but not utilised by the tour
allowed one medium-sized suitcase of 736mm x 508mm x 254mm per
person. On all flights, the weight of your baggage shall not exceed
44lbs or 20kg. Excess baggage must be paid locally by tour
participants. Only 1 piece of hand luggage (size 55cm x 35cm x 25cm)
Company assumes no responsibility for any loss or damage to baggages
or belongings (checked in or hand-carried) whilst they are in the
custody of the Airlines, other transportation companies,
accommodation suppliers or the passenger. However, the Company will
assist you in making the relevant claims provided it does not
interfere with, inconvenience, or hamper the conduct of the tour or
other members of the tour group.
strongly recommend all tour participants to purchase travel
insurance for trip cancellations, hospitalization, medical and loss
of baggage etc. Medical or hospitalization charges abroad can be
very substantial. The Company can offer you appropriate
schedules and local conditions may require sightseeing, hotels and
routings to be changed. Should this occur, the Company will,
wherever possible, substitute a suitable arrangements of a similar
value or refund you the relevant difference.
RIGHT TO REJECT
Company reserves the right to cancel or withdraw any itinerary, or
any bookings made for a clients or decline to accept or retain any
person as a member of a tour if any such person may appear to likely
endanger the health, safety or impair the comfort and enjoyment of
others on the tour. The Company's sole liability shall be to refund
to the client any monies paid less the mounts for services already
utilised administration and cancellation fees.
Company and its associated agents act only as agents for the
passengers and the transportation companies, accommodation
companies, entertainment and meal suppliers and other principals
involved in this tour. All tickets, vouchers and documents are
issued subject to the terms, conditions and contracts under which
such transportation and other services are provided.
Company and its agents and representatives are not responsible and
expressly disclaim any liability for any injury, illness, damage,
loss, delay, accident or irregularities that may be caused to person
or property and all bookings are subject to the usual terms,
conditions and contract of the owner or operator of the services
transportation companies or firms shall be exempted from all
liability in respect of any detention, delay, loss, danger, sickness
or injury by whomsoever caused and of whatever kind of or to the
passenger at any time when the passenger is not on board a carrier
of conveyance used or operated by the transportation companies of
Company does not accept any liability in contract or in tort for any
injury, damage, loss, delay, additional expenses or inconvenience
caused directly or indirectly by events which are beyond its
control, or which are not preventable by reasonable diligence on its
part including but not limited to war, civil disturbances, fire,
floods, unusually severe weather, acts of gods, acts of government
or of any authorities, accidents to or failure of machinery or
equipment or industrial action.
claims against the Company must be made in writing within 30 days
after the completion of the tour. All disputes if any will be
subject to the Singapore Court of Law.
terms and conditions mentioned above cannot be altered or waived
except in writing by a General Manager or Director of the
Company will advise and if needed, assist you with regards to any
claims or complaints against any party involved in your